All merchandise may be ordered through our secure website at www.poppbinding.com, call us at 800-437-4787, or via fax at 701-538-7707. All prices are in U.S. dollars. Minimum order is $25.00. Hours of operation are 8:30-4:30pm Monday through Thursday and 8:30-3:00 on Friday.

Payments

We accept Visa, MasterCard, American Express and Discover though a secure server. Purchase orders are accepted from educational, government, and approved customers only. To establish credit you must submit a completed credit application found here; Credit Application. Upon credit approval, the invoice amount is payable in full within 30 days from the invoice date.

Shipping and Handling

All in-stock items ordered before 3:00 CST will be shipped the same business day. We use UPS Ground for our basic delivery anywhere in the contiguous United States using live shipping rates. Heavy/bulky packages will be shipped by truck and may require additional shipping charges. A customer service representative will contact you with a shipping quote if the shipping charges are different than the quote provided through our rate caluclator. We will ship your order Next Day or Second Day, upon your request, please call 1-800-437-4787 for quote.

Freight / Damage Goods Claims

Inspect all packages for damage before you sign the delivery receipt. A freight bill must be signed noting damage or shortage and you must notify Popp Binding and Laminating within 48 hours of receiving the damaged product. Upon notification we will contact the carrier to pick up or inspect the damaged product. Keep all boxes/packages/material until after the inspection is completed. Credit cannot be issued if the above conditions are not followed.

Return and Exchange Policy

Please contact our Customer Service Department for necessary return instructions. All returned merchandise must be new and in the original carton with all papers, accessories, manuals, warranty cards, and the original packing material. Return requests must be received within 15 days from the date of the shipment. No returns will be permitted after 15 days. A 25% or greater fee will be charged to merchandise not in new condition and returned without the original packing carton, accessories, etc. After inspecting we will promptly make an exchange or refund per your instructions. Custom or specially ordered merchandise cannot be returned for credit.

Return and Exchange Policy — Undamaged/Unopened Boxes

Must have been purchased within the previous original 15 days. Merchandise must be in a resaleable condition and in unopened factory sealed boxes. All freight and insurance are to be prepaid by the customer. Contact our Customer Service Department to obtain a return authorization number (valid for 10 days), all RA Numbers must be clearly marked on the shipping label. After inspection and acceptance a restocking fee 20% or more will be determined. The remaining balance will be issued as credit or returned per your instructions.

Opened or Partially used Products

No returns will be accepted on opened boxes or partially used products.

All returns received without a return authorization will be refused. All merchandise received, not within guidelines, will be sent back at the customer's expense. Popp Binding and Laminating is not responsible for unclaimed merchandise after 60 days.

Warranty

The written warranty of the manufacturer is the only warranty applicable. No other warranty is expressed or implied.